Terms & Conditions

Effective Date: Feb 08, 2026

These Terms and Conditions govern your use of the ALRA Water website and the
purchase of products from us. By accessing this website or purchasing from ALRA
Water, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you should not use this website.

1. Company Information 
This website is operated by ALRA Water. Throughout the site, the terms “we”, “us”, and
“our” refer to ALRA Water.
ALRA Water offers this website, including all information, tools, and services available
from this site, to you conditioned upon your acceptance of these Terms and Conditions.

2. Eligibility to Use This Website 
By using this website, you confirm that:
• You are at least 18 years old, or
• You are using the website under the supervision of a parent or legal guardian.
You agree to provide accurate, current, and complete information when making
purchases or creating accounts.

3. Products and Services 
ALRA Water sells bottled drinking water and related products.
We reserve the right to:
• Modify or discontinue products without notice
• Limit quantities of products sold
• Refuse service or cancel orders at our discretion
Product images and descriptions are provided as accurately as possible but may vary
slightly from the final product.

4. Pricing and Payments 
All prices displayed on our website are in South African Rand (ZAR) unless stated
otherwise.
Prices may change without notice.
Payments are processed securely through approved payment providers available on our
website.
By placing an order, you confirm that:
• The payment information provided is accurate
• You are authorized to use the payment method
If a payment is declined or flagged as fraudulent, the order may be cancelled.

5. Order Acceptance 
Once an order is placed, you will receive an order confirmation email.
However, this confirmation does not guarantee acceptance of the order.
ALRA Water reserves the right to cancel or refuse any order for reasons including:
• Product availability
• Payment issues
• Pricing errors
• Suspected fraud
If your order is cancelled after payment, you will receive a refund.

6. Shipping and Delivery 
Delivery times provided on our website are estimates and may vary depending on:
• Location
• Courier delays
• External circumstances beyond our control
ALRA Water is not responsible for delivery delays caused by third-party logistics
providers.
Customers must ensure that the delivery address provided is accurate.

7. Returns and Refunds 
Returns and refunds are governed by our Refund Policy.
If a product arrives damaged or defective, customers must notify us within a reasonable
time so the issue can be investigated and resolved.
Refunds will only be processed in accordance with our return policy and applicable
consumer protection laws

8. Intellectual Property 
All content on this website, including:
• Logos
• Brand name
• Product designs
• Images
• Website design
• Text and graphics
is the intellectual property of ALRA Water and may not be copied, reproduced,
distributed, or used without written permission.

9. Website Use Restrictions 
You agree not to:
• Use this website for illegal or unauthorized purposes
• Attempt to hack, damage, or interfere with website functionality
• Transmit viruses or malicious code
• Use automated systems (bots or scraping tools) to access the site
Violation of these terms may result in termination of access to the website.

10. Limitation of Liability 
ALRA Water shall not be liable for any indirect, incidental, or consequential damages
resulting from:
• The use of our website
• The inability to use our services
• Delivery delays
• Website errors or interruptions
Our total liability shall not exceed the amount paid by the customer for the product
purchased.

11. Privacy 
Your use of this website is also governed by our Privacy Policy, which explains how
personal information is collected and used.

12. Governing Law 
These Terms and Conditions are governed by the laws of South Africa.
Any disputes arising from the use of this website or the purchase of products shall be
subject to the jurisdiction of South African courts.

13. Changes to These Terms 
ALRA Water reserves the right to update or modify these Terms and Conditions at any
time. Changes will take effect immediately upon being posted on this page.

14. Contact Information 
For questions regarding these Terms and Conditions, please contact:

ALRA Water

Email: support@alrawater.co.za

Website: www.alrawater.co.za