Shipping Info

Effective Date: Feb 08, 2026

This Shipping & Delivery Policy outlines how ALRA Water processes and delivers orders
placed through our website.

1. Order Processing
All orders placed through the ALRA Water website are processed within 1–3 business
days, excluding weekends and public holidays.
Once an order has been processed and dispatched, customers will receive a
confirmation email with delivery details.
During periods of high demand or promotional campaigns, order processing times may
be slightly extended.

2. Delivery Areas
ALRA Water currently delivers within South Africa.
Delivery availability may vary depending on location. Certain remote or rural areas may
require additional delivery time or may not be serviced by our courier partners.
If delivery to your location is unavailable, you will be notified before the order is
processed.

3. Delivery Timeframes
Estimated delivery times after dispatch:
• Major cities (Johannesburg, Durban, Cape Town): 2–4 business days
• Other metropolitan areas: 3–5 business days
• Regional or rural areas: 5–7 business days
Delivery times are estimates and may vary depending on courier operations, weather
conditions, or other external factors.
ALRA Water is not responsible for delays caused by third-party courier services.

4. Shipping Fees
Shipping costs are calculated at checkout based on:
• Delivery location
• Order size and weight
• Courier service used
Promotional offers may occasionally include free shipping or discounted delivery.

5. Order Tracking
If tracking is available through the courier provider, customers will receive a tracking
number once the order has been dispatched.
This allows customers to monitor the delivery status of their order.

6. Delivery Requirements
Customers must ensure that:
• The delivery address is correct and complete
• Someone is available to receive the delivery
If delivery fails due to incorrect address details or the recipient not being available,
additional delivery charges may apply.

7. Damaged or Missing Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 48
hours of delivery.
When contacting support, please provide:
• Order number
• Description of the issue
• Photos of the damaged product (if applicable)
We will investigate the issue and arrange a replacement or refund where appropriate.

8. Lost Shipments
If a shipment is confirmed lost by the courier provider, ALRA Water will arrange either:
• A replacement order, or
• A full refund
Investigation time may vary depending on the courier service.

9. Changes to Orders
Once an order has been processed or shipped, it may not be possible to modify the
delivery address or order contents.
Customers should contact support immediately if changes are required

10. Contact Information
For questions about shipping or delivery, please contact:
ALRA Water
Email: support@alrawater.co.za
Website: www.alrawater.co.za